Privacy Policy

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes device information such as web browser version, IP address, and cookie information. We also collect order information including your name, billing address, shipping address, payment information, email address, and phone number.

When you browse our range of foam rollers, muscle massage rollers, or peanut massage balls, the device data we gather helps us keep the site running smoothly and gives us a general picture of how visitors find and use our pages. We do not use this data to build a profile of your personal habits; it supports site stability, basic analytics, and fraud prevention. When you decide to buy a product — whether a yoga mat, a pilates mat, resistance bands, or a knee brace for sports — we collect the order details needed to fulfil your purchase and get it shipped to your door.

How We Use Your Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. This information is essential for the completion of the contract of sale and to provide the customer support required for our fitness and recovery products.

Whether you have ordered a back support cushion, massage balls for daily use, or gentle fitness equipment for joint mobility work, we use the details you provide at checkout to deliver the correct item to the correct address. We may also use your contact information to let you know about delivery updates, product recalls, or new guides on topics like foam rolling exercises and how to release muscle knots — but only where you have agreed to receive those messages. You can opt out of marketing updates at any time through the link in our emails or by contacting us directly.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example, we use third-party processors to handle payments and shipping companies to deliver your stretching equipment. We may also share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

The trusted partners we work with — payment gateways, parcel carriers, and our hosting provider — only receive the information they need to carry out their specific role. They are not free to use your data for their own purposes. If you buy a knee support sleeve, fitness bands, or a pilates mat from our store, the courier receives your name and delivery address, and the payment processor receives the transaction details needed to authorise the charge. We do not sell your personal data to third parties.

Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This allows us to manage warranties and provide ongoing support for your myofascial release tools. We do not store full credit card details on our servers; these are handled by our secure payment gateways.

Order records for items such as a muscle massage roller, resistance bands, or mobility tools for seniors are kept so we can respond to any questions about your purchase, help with a return, or assist with warranty enquiries. When you ask us to remove your data, we will delete or anonymise the information we hold about you, except where we are required to keep certain records for accounting or legal compliance.

Your Rights — UK / GDPR

As a resident of the United Kingdom, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided on our website.

Security Measures

We employ industry-standard security measures to protect your personal data during transmission and while stored. This includes encryption for payment data and restricted access to personal information within our Leeds-based team. While no method of transmission over the internet is 100% secure, we follow all necessary requirements to safeguard your information.

Access to your order details is limited to the small number of staff who need it to pick, pack, and dispatch your order, or to respond to a customer enquiry. We regularly review our internal access controls and our hosting environment. If you have a question about how your data is protected when ordering lower back relief tools, stretching equipment, or any other product from our store, please get in touch and we will walk you through our process.

Contact and Privacy Enquiries

If you have a question about this Privacy Policy or want to exercise any of your data rights, please contact us using the details below. We will respond to your enquiry within the timeframes set out by UK data protection law.